Automated service via chat or messaging apps (WhatsApp, Telegram) is available 24 hours a day, featuring full integration with the rest of the digital journey.

Powered by a sophisticated AI agent, inTouch Concierge communicates with patients in a fluid and friendly manner. It includes automatic reading of medical orders and insurance cards, significantly increasing the adoption of digital services.

inTouch Concierge integrates seamlessly with your institution’s systems to autonomously execute the primary interactions of the digital journey. It features robust mechanisms for human handoff (escalation), interaction quality control, real-time supervision, and analytical data for management assessments.