Our team manages the entire installation and configuration process of our systems, always with total transparency and efficiency.
We have a defined implementation process designed to cause the least possible impact on the routine of the team that will be working with our software. This process consists of several phases:
Our team analyzes the client's entire workflow and surveys the physical infrastructure. Subsequently, we collect all data relevant to the implementation, such as users, exams, and other key information.
Using our extensive know-how, we guide our clients regarding the necessary infrastructure to meet their demands in the most efficient way possible.
Parametrization is one of the most critical parts of the implementation process; it is the core input for the system. While we provide a suggested database for setup, all parameters can be fully configured by the client and/or our team.
After system parametrization, we support the client through the validation phase, a full-system workflow test to ensure all requirements are met before going into production.
Throughout the entire process, we continue to develop new features and suggest improvements.
Working alongside the client, we reproduce the normal operation of the fully configured system to resolve any doubts that may arise within the workflow.
To ensure our clients are fully satisfied, we conduct an assisted operation phase to guarantee a seamless conclusion to the implementation process.
Having an excellent system isn’t enough if users aren’t trained to use it effectively.
Even while providing intuitive and highly efficient systems, we empower users – segmented by their specific roles – to master our tools, allowing them to extract maximum value for the benefit of their business.
Additionally, our products feature a built-in help system, providing a practical way for users to quickly resolve doubts whenever they need. Should the client require it, we also offer refresher and update training, ensuring they can take full advantage of all system features and functionalities.
We are primarily recognized for the quality of the support services we provide to our clients.
We maintain a culture of total commitment, offering comprehensive support for all our products and services. This is a support standard designed for businesses that cannot afford to stop.
Our 25 years of experience in developing mission-critical systems has taught us that the unexpected can happen. We are always ready to resolve any issue and ensure our clients’ peace of mind, providing support through trained professionals prepared to clarify any functional or technical questions.
