The efficient management of scheduling is a significant challenge faced by large healthcare institutions. The growing demand for medical services, associated with the complexity of processes, requires solutions that combine automation and personalization.

In this context, WiseTouch, the Patient Intelligence system developed by Touch Health, has stood out. Designed to meet complex workflows, it not only optimizes resource allocation but also improves the patient experience, consolidating itself as the preferred choice of large healthcare organizations.

What is WiseTouch?

WiseTouch is the first Patient Intelligence system in Brazil. Its cutting-edge technology, called WiseSearch, enables the automatic definition of times for multiple procedures, taking into account a wide range of business rules, such as conflicts between preparations, exam sequencing, and patient preferences.

One of its most innovative features is self-scheduling, which allows patients themselves to choose and adjust their times via mobile devices or computers.

The self-scheduling of medical procedures, especially exams, is a notoriously complex challenge, as conventional systems require the user to understand numerous business rules.

Patient Intelligence revolutionizes this scenario by fully automating these rules through an advanced algorithm, allowing scheduling to be done in a simple and accessible way, even by laypeople — something that traditional systems cannot offer.

With this, WiseTouch not only reduces the operational costs of institutions but also improves patient satisfaction by offering a fast, intuitive, and flexible solution.

This versatility allows its application in various scenarios, including consultations, exams, treatments, recurrent therapies, check-ups, and home care, consolidating it as a robust solution for any healthcare provider.

Which institutions already use WiseTouch?

The impact of WiseTouch can be observed in some of the largest and most renowned healthcare institutions in Brazil, such as Hospital Albert Einstein, a reference in innovation and excellence in care, Grupo Fleury, a leader in clinical and imaging diagnostics, Hospital Sírio-Libanês, known for the high quality of its services, and Rede D’Or São Luiz, the largest independent hospital operator in the country.

These institutions adopted the system to optimize their internal processes, improve the patient experience, and handle the complexities of scheduling management.

Why do large institutions choose WiseTouch?

The choice of WiseTouch by renowned institutions is due to a series of benefits and features that guarantee operational efficiency and quality of care:

• Complete automation of business rules: The system automates everything from the validation of health insurance authorizations to resource allocation.
• Resource optimization and fit-in management: Parameters such as the availability of rooms, professionals, and equipment are adjusted automatically.
• Self-service solutions: Reduces the burden on call centers by allowing patients to schedule, reschedule, or cancel procedures autonomously.
• Reduction in no-shows: With reminders and confirmations sent automatically by email or SMS, the system significantly decreases no-shows.
• Management reports and BI: Advanced analysis tools provide data such as occupancy rates and no-show rates, assisting in strategic decision-making.
• Flexibility and integration: WiseTouch is compatible with various systems and can be configured according to the specific needs of each institution.
• Simplified implementation: Touch Health offers consulting and training to ensure a smooth transition.
• Greater security and trust: Touch Health’s expertise, with over 20 years of experience, guarantees the system’s robustness and reliability.

These characteristics make WiseTouch an essential solution for organizations that deal with high volumes of appointments and require efficient processes.

What results has WiseTouch already provided for healthcare institutions?

The numbers speak for themselves and demonstrate the impact of WiseTouch on its clients’ operations:

• 11% reduction in average handling time (AHT): Thanks to the sequencing and automatic schedule definition features.
• 8.2% decrease in average waiting time (AWT): Improving the patient experience and speeding up care.
• 8.4% increase in the number of scheduled patients: This efficiency also reflects an 8% reduction in the volume of calls answered, minimizing callbacks.

These results show how WiseTouch not only improves operational efficiency but also contributes to the satisfaction of patients and managers.

Revolutionize your scheduling system with WiseTouch

WiseTouch is the ideal choice for managers looking to simplify and improve the scheduling process in their institutions. Combining advanced technology, flexibility, and specialized support, it is capable of meeting the most complex demands of the healthcare sector.

If you want to elevate the efficiency and quality of your services, discover how WiseTouch can transform your operation. Request a quote with Touch Health and start your journey towards excellence in scheduling and resource management.