Patient Experience: The New Center of Efficiency in Diagnostic Medicine
The digital patient experience is redefining efficiency, operation, and competitiveness in diagnostic medicine.
Diagnostic imaging faces pressure for efficiency, and technology is beginning to reorganize the operational workflow
AI is redefining radiology workflows and accelerating changes across the sector.
GPTW 2026: Strong culture sustains quality and, in healthcare, quality sustains trust
In critical healthcare operations, trust is not built solely on technology, it depends on continuity, technical depth, and the ability to maintain and improve knowledge over time. In a sector where systems support clinical decisions, patient journeys, and high-complexity operations, consistency ceases to be just an operational characteristic and becomes part of the experience for […]
AI in Healthcare: Intelligence on fragile foundations doesn’t solve the problem
Brazil has the largest healthtech market in Latin America. Hospitals with global excellence standards, some of the most qualified healthcare professionals and, in the last three years, an unprecedented volume of investment in Artificial Intelligence in the sector’s history. And yet, the vast majority of AI projects in healthcare do not deliver what they promised. […]
Touch Health and the UN Global Compact: technology, purpose, and people at the heart of health innovation
When commitment to people becomes a business strategy. Since November 2023, Touch Health has officially been part of the network of signatories of the United Nations Global Compact, the world’s largest corporate sustainability initiative. But what does this mean in practice? And above all: what does this say about who we are and how we […]
The evolution of our portfolio: the new solutions architecture of Touch Health
The advancement of digital health requires more than technology: it requires strategic clarity, interoperability, and the ability to translate complexity into simpler, safer, and more efficient experiences. In recent years, Touch Health has deepened this vision and, now, we consolidate this movement with the complete reorganization of our portfolio. More than a change in nomenclature, […]
Honduras Medical Center presents its new inTouch View medical report portal
By José Gonzalez Business Management – Patient Experience In November, the Honduras Medical Center will present its new reports portal to its clients. It was a joint effort with Promed, Inovapar’s partner in the Central American and Caribbean region. The portal was hosted on the AWS Cloud, becoming yet another client of the Clinical Analytics […]
Why isn’t your patient experience taking off? The problem might be at home
The promise of digital solutions in healthcare is powerful: to transform the patient experience, reduce friction in accessing services, and create a more fluid relationship between caregivers and those who need care. In practice, however, many companies invest time and money in apps, websites, bots, and portals, with or without the use of AI – […]
How can mistakes be avoided when implementing self-scheduling in healthcare institutions?
The digitalization of healthcare services has become an essential competitive advantage for clinics, hospitals, and medical offices. Among the features most valued by patients, self-scheduling stands out as a fundamental pillar of this transformation. It is a practical solution that offers autonomy to the patient and reduces the staff’s operational workload, promoting more agility and […]
Innovating without collapsing: the delicate balance between change and stability in healthcare
Healthcare requires stability. But it also requires innovation. The contradiction between operating with zero failures and, at the same time, adopting new technologies, is one of the great challenges for healthcare providers. On one hand, human lives are at stake alongside a unique operational complexity. On the other, there is legitimate and growing pressure to […]